1. Scheduled Courses - Terms and Conditions
These terms and conditions relate to the scheduled ITLP Programme and Bodleian courses only. Most terms and conditions are the same for both training providers, but where there is variation this is noted in the text below. If you are not sure which provider is running a particular course look for “Provider” under “Course information” in the relevant course description.
Separate booking arrangements, terms and conditions are in place for University Business Systems training courses. If you have queries about business systems courses please go to the Business Systems training pages.
- “ITLP” means IT Learning Programme
- “Courses Office” means the ITLP Courses Office at IT Services
- “Applicant” means an individual who has submitted a booking form for a course
- “Participant” means an individual who has a confirmed place on a course
- “Booking form” means the booking form in the online course booking system at http://courses.it.ox.ac.uk
- “In Writing” means by letter/email/fax
Bookings must be made by the applicant. If a course place is required for another applicant please contact the ITLP courses office.
Joining instructions will be sent via email prior to the course. Course participants can also sign up for text message reminders.
Arrangements are in places that allow OUP staff to attend ITLP courses.
If you are not a member of the University and you are interested in ITLP courses, in some circumstances it may be possible for you to attend, subject to availability of course places. For external applicants there is a different charging structure, terms and conditions and booking procedures. We will advise you of these when you make your enquiry. Please contact us.
Bodleian Libraries courses are open to all current members of Oxford University and to holders of Bodleian Libraries’ reader cards. However, applicants with Bodleian reader card status are not able to book using the online booking system. Please email email@example.com.
Further information is available on our payments page.
Substitutions may be made by contacting the ITLP Course Office prior to the course. This must be done to ensure that records are up-to-date and that attendance certificates/registers can be produced correctly.
Applicants will be contacted by email if a place becomes available. Places sometimes become available at short notice due to late cancellation by participants. We are aware, and regret, that last minute notification of a course place may not be helpful to all.
An online record of course bookings is also available in My Account.
A receipt/certificate will be issued to attendees who attend half-day, full-day and multi-session courses. Certificates are not normally issued for one-hour sessions and courses run by the Bodleian Libraries.
It is the responsibility of course participants to ensure that records of their course attendance are obtained before they leave the University as it is not always possible to supply these retrospectively.
If the course participant did not receive or pick up their certificate during the current term these can usually be provided by contacting firstname.lastname@example.org and sent out via the Messenger Service.
Replacement certificates can generally be provided if the appropriate records are still available. The cost per replacement certificate is £5 plus applicable postage costs (certificates are sent via recorded delivery). These charges need to be paid before the certificate is re-issued and sent. Enquires for replacement certificates will be answered within 5 working days of the request.
If at any stage a participant finds that he/she cannot attend a course the course place must be cancelled. Ideally, at least three full working days’ notice should be given as this gives another applicant enough notice to attend.
Course places can be cancelled online using My Account.
However, if a participant cannot attend at the last minute he/she must still contact the courses office as we can often still fill the place. In these circumstances, please contact us.
On occasion, unforeseen circumstances may require ITLP or Bodleian to cancel a course. In such circumstances the course providers will give as much notice as possible and endeavour to organise another course date. If this is not possible any fees paid will be refunded, but no compensation will be paid for any additional costs incurred.
Information about special arrangements for our courses is available on our accessibility page.
The location of each course is listed in the schedule section of the course description and in the confirmation and reminder emails. Most courses take place at IT Services, 13 Banbury Rd, however locations do vary so please do make careful note of the location of the course you are attending.
Courses start promptly at the advertised time. If participants are more than 15 minutes late they may not be able to join the course. If you are delayed and know you are likely to be late please contact the ITLP Courses Office.
Refreshments and lunch are not provided unless stated. There is however a refreshment area close to the Thames Suite lecture rooms at IT Services where there are hot and cold drink and snack vending machines. Facilities at other training venues vary. For more information please contact the training provider.
Unless stated in the course description each participant will be provided with a computer with appropriate software and settings. If students are required to bring their own laptop/install software this will be stated in the course description. For courses where a class computer is provided, participants may bring their own laptops, however support may be limited and the course providers cannot guarantee that all practical exercises will be successful.
Oxford University takes copyright seriously. Some of our materials are available under an open educational resource licensing agreement but others are not. Before reusing or distributing any of our materials please contact the ITLP Courses Office.
From time to time the course providers may make video, audio, and still image recordings for educational and promotional use. If participants do not want to be included they should make their wishes known at the time.